Market Analysis of Business Process Outsourcing in Logistics

Business Process Outsourcing and Market Value of firms

A profound change that has occurred over the last two decades has been the tendency of firms to increasingly outsource tasks and functions that were traditionally done in-house. Business process outsourcing which involves the management and execution of the processes and functions of a firm by an external service provider (Michell and Fitzgerald 1997) first attempted in the mid 90s has become p...

Modes of Governance in Business Process Outsourcing:

"Outsourcing success it's all in Governance" reported Lauren Bielski in the ABA Banking Journal 2006 [6] and consequently, governance represents the key concept when discussing outsourcing in practice. However, when analyzing the business process outsourcing practice of Swiss Retail Banks, governance aspects seem so far only to play a minor role in the evaluation of outsourcing decisions. This ...

Understanding commitment in business process outsourcing relationships

Based on cost savings and efficiency gains in past business process outsourcing (BPO) projects, firms increasingly consider outsourcing knowledge-intensive and strategically oriented business processes. However, the success of these strategic BPO projects entails strong commitment from both the client and the service provider to leverage interfirm resources and engage in close collaboration to ...

Seven Deadly Superstitions in Business Process Outsourcing

IT Enabled Business Process Onshore Outsourcing: An Empirical Analysis

IT-enabled business process onshore outsourcing (BPOnO) in relationship to the community banking industry has grown steadily for the past several years. Business processing onshore outsourcing in comparison to offshore outsourcing uses firms within a country's own geographic boundaries to address back-end processes such as accounting, payroll, and customer support. Many banks are evaluating the...